Since I don’t live in the area, I had to send a family member to go there and pick up the card as they refused to mail it to me. After paying, I was handed only the receipt and not my credit card. When asked to see the Manager, we were simply told he was not available. The waiter slapped us a receipt where they also included a few extra no service rendered charges (to go orders-many orders were missing and only a quarter of what was served at the restaurant was given that we paid full price for), and a 20% gratuity. Then to top it off, the owner didn’t have the decency to come speak with us at the end of the event. It was the worst four long hours we had to endure at this place dealing with the most unprofessional/unethical people and unacceptable service. When asking for more bread, food, etc., the waiters would give us shameful excuses such as “we ran out”, “talk to the owner if you want more”, etc. We constantly had to ask for water/soda refills. Having to deal with Charlie’s impertinence and disinclination to work with us, we also had to endure the horrendous service from the waiters and pathetic puny portion of food that they served. It was the most unpleasant and nauseating experience having to deal with such disgusting demeanor. When we were able to talk to him, he was short and angry, declining our request for better service and more food, rolling his eyes and quickly walking away to serve the other customers. Charlie was irritated, annoyed, angry, extremely rude, and downright nasty throughout the event. On the Repast day, when I came in, Charlie seemed “busy” working behind the bar and showing no interest to come out to greet/meet with me and to go over any necessary details/concerns as expected from a service Manager. We were relieved thinking that we might have found the “right” place. Charlie repeatedly said that there would be “so much food” and assured us not to worry. In addition, we also made some changes to the unlimited family style menu and we had agreed to pay additional charges pp. We made sure the restaurant owner understands that we had no issues paying additional charges. We stressed the important that we wanted to make sure everyone is content, meaning generous portion including additional appetizers/entrees/drinks if any of our loved ones wanted more. When reviewing the menu with the restaurant Manager/Owner, Charlie, we discussed about the food and serving portion. My sister and I figured that it would be convenience for everyone since the place is just across the street from Holy Cross Cemetery and besides Roma Restaurant is on the cemetery referral list. We regret every second coming here for a family Repast luncheon. The managers and waiters could not have been nicer to our party and I hope that we come here again next year, same time same place. The service was flawless and the plates were changed quickly with each course. Everything was delicious.įor dessert, we had an Italian ice cream that was good but a slightly different dessert would have been a nicer way to end the meal. I was not sure about the other tables but all of our entrees were gone. For the entree, we had Chicken Marsala that went quickly, tilapia, roast pork and sautéed string beans and roasted potatoes on the side. Another dish that disappeared of our table. We then had a Penna A La Vodka and the pasta was timed just right and the sauce was excellent. Our appetizer was Fried Calamari with marinara sauce, Stuffed Mushrooms with Crab and Hot Peppers and Potatoes all of which was well seasoned and the Fried Calamari was cooked perfectly. The bread on the table was hot and disappeared quickly as did the butter. We started off with a crips Caesar Salad that was well dressed and chilled and had the right amount of cheese in it. The food and the service were just excellent.Įverything was served family style and all the. The last time I had come to Roma was three days before the country shut down so it has been two years since we had our last dinner here. Vegetarian Restaurants in North Arlington.Mediterranean Restaurants in North Arlington.Italian Restaurants for Families in North Arlington.Caribbean Restaurants in North Arlington.American Restaurants for Lunch in North Arlington.American Restaurants for Breakfast in North Arlington.Hotels near (EWR) Newark Liberty Intl Airport.
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